FAQ

The sealed expiration period for long-term use lens at LensMe varies; for Pecklens, it is 5-8 years, and for Bottled lenses, it is 10 years. However, detailed expiration dates may vary by product, so please contact LensMe directly for more information.

Yes, LensMe currently sells TORIC contact LENS, lens designed for astigmatism. These are custom-made, so please provide your nearsightedness, astigmatism degree, and axis when placing an order.

The graphic diameter represents the width of the area where the pattern is located. A larger graphic diameter makes the eyes appear larger, while a smaller one creates a more natural look.

The base curve is a numerical value indicating the curvature of the lens. It's written as B.C (the average corneal curvature for Asians is 7.60-8.00).(A smaller number indicates a more curved lens, while a larger one signifies a flatter lens.)

Diameter refers to the overall diameter of the lens, while graphic diameter specifically refers to the width of the area where the color and pattern are located.

No, you cannot. Reusing daily lenses beyond their intended usage may cause eye fatigue, dryness, redness, and other side effects, leading to potential complications such as corneal damage.

Absolutely not. Sharing lenses with others can transfer foreign substances and viruses from their eyes to yours, potentially causing conditions like keratitis or eye infections.

ven if you store lenses in solution without daily wear, do not reuse them after the recommended wearing period has passed. The recommended period starts from the first day of opening, regardless of actual wear.

Colors may appear differently due to lighting, individual iris color, shape, and various conditions. Please consider these factors carefully before making a purchase.

All Torica products are made of HEMA.

If the outer box was opened during international shipping due to frequent environmental changes, the individual contact lenses inside are individually sealed, therefore, there is no need to worry about wearing them. Opening the box outside the product is not subject to exchange/refund.

Yes, when worn and maintained properly, colored contact lenses are safe. All LensMe products are KFDA certified for safety and quality.

Daily lenses are disposable, designed for one-time use without the need for cleaning. Monthly lenses, while having lower replacement frequency, offer higher oxygen permeability and are beneficial for eye health.

Yes it is. Generally, prescription values for glasses may be slightly higher than those for contact lenses. It is recommended to undergo an eye examination before purchasing to determine the appropriate base curve, diameter, and material.

Torica products are manufactured according to your diopter, even if your eyes have different diopter, so you only need to buy one pack. You don't need to buy two packs.

You can find the manufacturing date and expiration date on the lens package. Please check the "Manufacturing Date" and "Expiration Date" in Korean on the package. Rest assured, all LensMe products are thoroughly checked for expiration dates before shipping.

Colored contact lenses are lenses with added color to enhance aesthetics. They are often used in the fashion industry, and their popularity has grown, especially among K-pop idols.

When wearing colored contact lenses, your pupils may appear larger, creating a more defined look. Additionally, they allow you to experiment with different styles depending on the lens color.

No, if it's a certified product, it's safe to use. However, the import policy and customs clearance of color contact lenses vary by country, so please check the policy of the country before ordering.

It refers to a layered structure where the color layer does not come into direct contact with the eye. All LensMe lenses are crafted using the sandwich manufacturing method.

If the lens edge is rolled inward, you can wear it as is. However, if the edge is turned outward, the lens is inverted, so please flip it before wearing. The LensMe MakeLux series has numbers stamped on the front for easy differentiation.

LensMe's colored contact lenses are made of soft materials, providing ease of adaptation and convenient maintenance.

Order will be cancelled if you place an order in a country where you cannot ship due to shipping issues and international trade laws prohibited. Please check your mail to find out more.

Before proceeding with the payment, please thoroughly review your order details, including prescription, address, total amount, etc. Once an order has been successfully submitted, making detailed changes becomes challenging.If you receive a delivery departure email, you can not change it.Torica contact lenses are custom made, so exchange and refund are not possible.

Torica contact lenses take about 7-10 days to make after ordering.

If you receive an error message regarding your credit card payment, please double-check the card information you entered first and make sure your card is not expired. If you still have problems, try another payment method, if you still have an account.If you receive an error message on your second attempt after checking the information you have entered, contact your card issuer or our customer service for additional support.

Yes, you can also order as a non-member. However, membership benefits such as points of accumulation and discount coupons are not provided. Even if you pay as a non-member, you will receive a confirmation email with your order details and tracking number.

Coupons or promo codes are automatically sent to your email when you meet certain purchase requirements during an event. Enter the code at the bottom of the checkout page to automatically apply the discount.

To purchase contact lenses online, customers must be aware of their eye prescription. Our website offers various designs and colors of prescription contact lenses.Add the desired lenses to your cart, proceed with payment, and receive them via courier.Standard delivery usually takes 3-10 business days.In some countries, delivery may not be possible due to import policies and restrictions.

Please understand that there are safety issues in international transactions. Try another card or other payment methods.

If you do not live in Korea, you can purchase official LensMe color contact lenses only from the official website at https://toricalensme.com/

Torica contact lenses are custom made, so can not be cancel. Please thoroughly review your order details.

Torica contact lenses are custom made, can not be cancel.

It is not possible to change the payment method due to the site safety transaction.

It's possible in some cases, so please contact us for more information.

Once your order is shipped, you will receive tracking information via email. You can use the provided tracking number to trace the latest delivery status of your package online. If you are a member of lensme, you can also track your shipment from MY PAGE.The websites for each delivery service are as follows:Pantos: http://www.epantos.com/For more details, please refer to the shipping policy here: Shipping Guide

Our shop is shipped from Korea and takes 2 to 3 business days from the date of shipment until departure from the Korean airport.

It varies from country to country.Standard Shipping (Pantos): 3–10 business days on average.

As I informed you in advance, astigmatism lenses are custom-made, so it takes about 7 to 10 days to manufacture them.I'm sorry to have kept you waiting, but please understand and wait a little longer.If the delivery status is 'delivered' and you haven't received the product, please check the mailbox, lobby, reception desk, etc. where you can place the product. And please contact local delivery companies and post offices. If you still can't find the product, please contact the customer service center.※As for delivery requests, we basically check them personally, so please contact the post office yourself.

Due to local delivery conditions such as customs clearance, bad weather, or high volume, delivery processing may be delayed. This could also affect tracking updates.Please wait a little longer, as updates are expected.If there is no update for more than two weeks, contact us with your order number.We will investigate the location of your package and take appropriate actions.

We are doing our best to provide the estimated delivery date, but it may vary depending on factors such as local postal service time, customs clearance, and weather.However, if you do not receive the product after the expected delivery date, please contact the delivery company. Contact the service center as soon as possible.*Please check if the product is not in the mailbox or if there are no absentee tags in the front door or mailbox.

If it hasn't been long since you started returning it, please contact the post office as much as possible.If it is confirmed that it has been returned, please contact our site. We will help you with the re-delivery process if possible.If you want to resend the return due to the customer's mistake (long-term absence, address inconsistency, moving, etc.) when requesting re-delivery, you have to pay all the re-delivery fees.*Re-delivery costs: Actual round-trip shipping costs (returned shipping cost + re-delivery cost)

This does not apply to all orders, and it depends on the country, but in this case, you will have to impose a tariff to receive the product.As stated in the shipping policy, the price of the product does not include tariffs, taxes, and other expenses.Fees related to your order are the responsibility of the recipient and LensMe does not collect them.Therefore, if you want to know how much the tariff will be charged when ordering, please contact the customs in your country.Please refer to our delivery policy and cooperate for smooth delivery.

In your mailbox (by Pantos)

No, you can not choose.

Since it is delivered overseas, it cannot be specified by default. However, you can specify the date and time of receipt depending on each country's region, so please contact the local delivery company.

It may not be possible to respond as you wish. Each country has a customs clearance regulation, so we will send you as much as possible at a time and as soon as possible according to the regulation.

Torica contact lenses are custom made. So they can not be refund.

Torica contact lenses are custom made. So they can not be exchange.

We are fully aware of product management, but if there is a defect, please do not use it, do not be ambitious, and contact us within 7 days of receipt.*We cannot provide returns or exchanges after opening.*Basically, only defective products are exchanged.

Please check the following and contact us if the product is different.1. Before opening, please check the product name written on the lens or container2. Please make sure that the lens is not upside down*If the lens is turned upside down, there is a possibility that the color or design may look different.*Until our response is completed, please keep it without discarding it.CONTACT : luminixeye@naver.com

The confirmation email is automatically sent to the email address you provided during the order. Please check the email address you registered when placing the order.*If you can't find it, first check your junk/spam mailbox or verify if your mailbox is full.*Some email domains, including Hotmail and Yahoo, cause several problems blocking emails. In this case, we recommend using Gmail to sign up.

On the "Login" page, there is a "Find Password" button.Once you enter your email address and ID, we will send you a password reset URL along with your temporary password. This URL allows you to reset your password."

Click on the person-shaped icon at the top and press "Create Account" to proceed with the membership registration.

Please double-check that capital and lowercase letters are not entered incorrectly or are in Capital Lock state.If you still can't solve it, get a temporary number from "Find password."

There are various factors that can make wearing contact lenses uncomfortable. Some factors include: wearing lenses with unclean hands, wearing lenses for more than 8 hours a day, and dry environmental conditions. This discomfort may not necessarily be due to product issues, as the comfort of wearing lenses can also depend on individual physical conditions.

Minus vision, or myopia, refers to the condition where objects need to be close to the eyes to be seen clearly. Most people have myopia, and corrective lenses with a minus prescription are used to address this. In contrast, plus vision, or hyperopia, allows clear vision of distant objects, and plus lenses are used for correction. Therefore, contact lenses for vision correction use either plus or minus prescriptions. Minus indicates the lens correction required to adjust the eyes, not the power of the eyes themselves.

Please remove any foreign substances from the lens. Rinse the lens thoroughly with clean lens solution and wear it again. If your vision continues to be blurry, even after these steps, please visit an eye doctor. Wearing contact lenses before applying makeup can help prevent foreign substances from entering the eyes.

Let me provide instructions on lens removal and cleaning:1. Wash your hands thoroughly.2. Apply artificial tears and then remove the lens.3. Place the lens on your palm and spray enough solution.4. Gently rub in a straight line, up and down, left and right, then rinse with cleaning solution.5. Place the lens in a clean storage case with the convex side facing up for at least 6 hours for effective disinfection.6. Remember to keep the lens case clean and replace it every 3 months.7. Rinse the lens before and after each use.8. Rinse the inside of the lens case with lens solution, not water.

1. It is recommended to wear lenses for less than 8 hours a day.2. Do not use contact lenses if you have eye diseases or contact lens allergies.3. Do not use eye drops while wearing contact lenses.4. Do not use damaged or expired contact lenses.5. If you feel pain or foreign body sensation while wearing, remove the lenses and consult an eye doctor.6. Do not reuse daily lenses.7. Do not share contact lenses with others.

1. Look in the mirror to locate the position of the contact lens.2. Look upwards.3. Lift the upper eyelid with the index finger of the less frequently used hand.4. Use the index and middle fingers of the primary hand to gently grasp the lower eyelid and pull it downward.5. Lightly hold the lower part of the lens with the index and middle fingers, and remove it.

Always wash your hands thoroughly before wearing lenses. Clean the lenses using the methods mentioned in the maintenance tips before and after each use. Check if the lenses are not inverted before wearing them. The front and back differentiation method is detailed in the product's FAQ.

Cleaning with hydrogen peroxide is strictly prohibited for daily disposable lenses. However, for monthly lenses, it is recommended to clean them once a week.

Before wearing contact lenses, put 2-3 drops of hyaluronic acid eye drops onto the lenses. Do not drop the eye drops directly into your eyes.

No. The bathroom is a place where the humidity is high, so it is easy to propagate germs and the contact lens case is easily contaminated. Therefore, keep contact lenses in a place where there is no moisture

The recommended daily wear time is 8 hours. Prolonged wearing of contact lenses can lead to dry eyes, congestion, and potential infections. If you experience discomfort, remove the contact lenses.